Frequently Asked Questions
What is your jewellery made of?
Our jewellery is made from high-quality alloy crafted with 18kt gold plating. It is hypoallergenic, tarnish-resistant, and designed to elevate your look.
Is your jewellery hypoallergenic?
Yes, all of our jewellery is hypoallergenic and safe for sensitive skin. It’s crafted with materials that prevent irritation, making it comfortable to wear all day long.
Does the gold plating tarnish or fade?
Our jewellery is designed to be anti-tarnish and long-lasting. With proper care, the 18kt gold plating will maintain its shine for a long time, even with regular wear.
How do I care for my jewellery?
To ensure your jewellery stays in the best condition, we recommend occasionally wiping it with a soft cloth to remove any dirt or oils. Avoid exposure to harsh chemicals like chlorine or perfumes or bodylotions can prolong its shine.
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times vary depending on your location. Check our shipping policy for more details on delivery estimates.
How long does shipping take?
For domestic orders, shipping usually takes 3-7 business days. International shipping times may vary depending on your country, but typically takes 7-14 business days. We also offer express shipping options for customers based in Mumbai & Delhi.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a tracking number via email, allowing you to monitor your package's delivery status.
What is your return policy?
Returns are only accepted in the event that you receive a product that was damaged during transit. To initiate a return, you must provide substantiated evidence in the form of an unboxing video of the damaged product with the shipping label clearly visible. This helps us ensure the authenticity of your claim and aids in our investigation process.
To be eligible for a return, you must raise a dispute within 24 hours of receiving the product. You can do this by contacting our customer support team via WhatsApp chat support +91 7875290235 or by sending an email to info@modernmantlejewels.com. Please include your order ID along with the unboxing video
How can I contact customer support?
If you have any questions or need assistance, please reach out to our customer support team via WhatsApp chat support +91 7875290235 or email us on info@modernmantlejewels.com
We’re happy to help!
Do you offer discounts or promotions?
Yes! Sign up for our newsletter to stay updated on exclusive discounts, promotions, and new arrivals. You can also follow us on social media for special offers.
Can I cancel or modify my order after placing it?
Once the order is placed we can’t cancel the order. Modification in the order is possible within 24 hours after the order is placed.